Frequently Asked Questions:

Where are you located?

We are located at the Springdale General development in Building 7 Suite F. We are on the backside of building 7 on the second floor. When you first turn into the development, make a sharp right in front of Building 6 and you will find parking spots all along the side. 

What should I wear to class?

We recommend wearing comfortable clothing you can easily move in. We require you to wear grip socks. Not only are they cute, but you will be able to grip the reformer better with your feet making it easier to do certain exercises. We have some Pointe Studio socks available for purchase at the studio for $14. Of course you can always bring your own as well! 

This is my first time to do reformer Pilates and I'm scared. Should I do a group class or a private first?

We recommend our Slow Flow beginner reformer class, but our Feel Good Flow class is suited for most levels.

What should I bring to class?

Water and grip socks for sure! A towel if you would like. 

How early should I arrive?

Please arrive 5-10 minutes before class starts, as there isn't a ton of space to wait/lounge in. If this is your first time visiting us, we recommend 10 minutes before so that you can familiarize yourself with the studio and get a rundown of the reformer before class starts. 

What if I am running late?

For the respect of our class and instructor, we will no longer allow entry after 5 minutes of the class starting.
 
What if I need to cancel my class?

No worries, it happens more than you think. Please be sure sure to do so online at least 12 hours before class. If you have an emergency and cannot provide a 12 hour notice, please call as soon as possible, and leave a message on our answering machine. Cancellations without a notice will be charged a $12 cancellation fee. No-shows will be charged a $16 fee for the unlimited monthly memberships or a loss of a class credit on class packages. All classes should be cancelled online, as we are not responsible for cancelling your class. To cancel, you can log into your MindBody account and go to My Info, click My Schedule and click Cancel next to the class time.
 
What if the class I want to take is full?

We recommend putting yourself on the wait list in case there is a cancellation, if a spot opens you will be added to the list and receive a confirmation email. There's only 1 waitlist spot available per a class. 

Do you have showers?

We do not have showers. However, we have a bathroom for changing and a sink.


Friendly reminder:
 NO REFUNDS, PAUSING OF MEMBERSHIPS, OR EXTENSIONS ON PACKAGES